Frequently Asked Questions

What time is check in / out?
Check In is after 3.00pm and Check Out is before 11.00am.
It would be appreciated if you could provide an estimated time of arrival.

Is linen included?
Prices listed include full linen and bedding. It does not include beach towels.

Do we need to wash the linen?
No we will do this. We change your towels daily so you don't have to worry about any extra washing while you are on holiday.

Can we wash our clothes?
The Main Lodge has a washing machine, drying rack, two heated towel rails, iron and board and an outdoor clothesline. The Country Room and Garden Room do not have laundry facilities.

What are the cooking facilities?
The Main Lodge has full kitchen with a double wall oven, ceramic hob, microwave, crockpot, dishwasher, fridge/freezer and a full range of cooking equipment and serving dishes to self cater for up to 20 people.

The Country Room has a kitchenette with a 2 element hotplate, microwave, electric frypan, an under bench fridge, equipped for 2 people.

The Garden Room does not have any cooking facilities. It has breakfast making facilities with a kettle, toaster, microwave and a fridge/freezer.

Do we need to clean when we leave?
You are expected to leave the property tidy but we do all the cleaning after your departure.

Is the cleaning extra?
There is no extra charge for this service.

Is there an extra cost for using the barbecue or firewood?
No. The firewood supply is restocked daily.

What heating is there?
The Main Lodge has wood burner and a ceiling fan which keeps it very warm and cosy in winter. There are two heated towel rails in the bathroom and both the showers in the Main Lodge have heat lamps.

The Country Room has an oil-fin heater, electric blankets, a heated towel rail and heat lamp in the bathroom.

The Garden Room has an oil-fin heater and electric blankets.

Is there any storage for sporting equipment?
There is a garage adjoining the main lodge that can be used by prior arrangement.

Do you have Eftpos or take credit cards?
We do not have Eftpos available.
We take credit cards but have a 5% surcharge to cover bank fees.

What is the cancellation policy?
Because of our intimate size late cancellations can affect us greatly. A 25% deposit or credit card details may be required to confirm your booking, depending on circumstances.

1. Cancellation within 30 days of arrival date - 25% of booking
2. Cancellation 14 days prior to arrival date - 50% of booking.
3. Cancellation within 7 days of arrival date - 100% of booking.

How far are you from ….. ?

How do we get there?

From the north - As you come down out of the Mamakus on State Highway 5 you will pass Western Road on the left which is signposted for Zorb and Agrodome. Go past this and take the next road on the right which is Paradise Valley Road. We are 2.8 km down this road on the right hand side - number 1099.

From the south - As you come into Rotorua turn left just before Te Puia onto Stage Highway 5. Continue on this road through all the traffic lights and roundabouts and you will be heading north out of Rotorua (past Skyline Skyrides). At the next roundabout turn left onto the main highway to Hamilton (SH5). Take the next road on the left which is Paradise Valley Road. We are 2.8 km down this road on the right hand side - number 1099.

DO NOT TAKE THE TURN OFF BY THE TRAFFIC LIGHTS THAT SAYS PARADISE VALLEY SPRINGS. This is the scenic drive around the Mt Ngongotaha and takes longer to get here.